Professional Tech Support

female technical support representative with blonde hair and blue eyes, wearing a headset, standing in front of a blue shaded atlas.

When we provide technical support to our clients we always make it a point to deliver fast and efficient service but never at the expense of quality. Quality and professionalism are intangible trademarks of Devgineer.

End user services are normally packaged with our system administration service and experience has shown that they tend to go together most of the time. We pay much attention to the end users because they are an extension of your hands and they rely heavily on your system to fulfill routine tasks that you assign them. They can rely on us to provide quick issue resolution when they encounter a problem.

Our working philosophy is this: when the end user confronts any system-related issue, we must help resolve it as quickly as possible. We provide a remote help desk that is readily available to the user when problems occur in the system. The help desk ensures that difficulties are not only removed but also logged so that steps can be taken to prevent their recurrence and to give the end user the confidence to personally deal with them if they do come up again.

When a problem arises that cannot be resolved by the help desk or requires immediate attention, our technical support representative can connect remotely to the end users workstation over the Internet. The technician will exhaust all means to resolve the problem remotely before scheduling an onsite visit. This arrangement boosts your business productivity because downtime is dramatically reduced through the elimination of waiting time.

Tools

  • Desktop Sharing
  • Engaging Presentation
  • Courteous Technicians

Services

  • Remote Support
  • Onsite Training
  • Online Helpdesk